Virteche Cloud

1. Introduction#

This Cookie Policy explains how Virteche (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit virteche.com or use our client portal. It describes what these technologies are, why we use them, and the choices you have to control their use.

This policy should be read alongside our Privacy Policy and Terms of Service.

This policy describes only cookies, similar browser technologies, and the website analytics built on them. It does not describe the infrastructure-level data we collect when you use Virteche Cloud servers. Network flow metadata — which does include IP addresses — is collected separately at our network infrastructure and is described in Section 2 of our Privacy Policy and Section 7 of our Terms of Service. Statements in this policy about IP addresses not being retained apply to cookie-based website analytics only.

2. What Are Cookies?#

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide analytics information to site owners.

In addition to cookies, we may use similar technologies such as:

Local storage — stores data in your browser beyond a single session.
Session storage — temporary storage cleared when you close your browser tab.
Pixel tags / web beacons — tiny invisible images used to measure email open rates and page visits.

3. Cookie Categories We Use#

We group cookies into five categories based on their purpose. When you first visit our site, our consent banner asks you to choose which categories you accept. You can change your choices at any time through the consent panel in your account settings.

Always On

Strictly Necessary

These cookies are essential for the website to function and cannot be switched off. They are set in response to your actions, such as logging in, filling in forms, or setting your privacy preferences. No consent is required for these cookies.

Cookie name	Provider	Purpose	Type	Expiry
__Secure-authjs.session-token	Virteche	Keeps you signed in	HTTP Cookie	24 hours, or 30 days with “Keep me signed in”
__Host-authjs.csrf-token	Virteche	Cross-site request forgery protection for sign-in	HTTP Cookie	Session
__Secure-authjs.callback-url	Virteche	Remembers where to return after signing in	HTTP Cookie	Session
vt_consent	Virteche	Stores your cookie choices for every Virteche site	HTTP Cookie	1 year
__vt_device	Virteche	Recognises a browser you have signed in from, so we can warn you about sign-ins from new devices	HTTP Cookie	400 days
__vt_trust	Virteche	Skips the two-factor code on a device you chose to trust	HTTP Cookie	30 days
vt-sudo	Virteche	Records that you re-entered your password for a sensitive change	HTTP Cookie	10 minutes
__vt_2fa_pending, __vt_2fa_fresh	Virteche	Carry a sign-in between its password and two-factor steps	HTTP Cookie	2–5 minutes
vt_ref	Virteche	Holds the referral code from a partner link you followed	HTTP Cookie	30 days

Functional

These remember choices you make, such as the light or dark theme and how a list in your dashboard is laid out. Disabling them may result in a reduced experience.

Cookie name	Provider	Purpose	Type	Expiry
virteche-theme	Virteche	Remembers your light, dark or system theme	Local Storage + cookie	1 year
Dashboard view settings	Virteche	Remembers list layouts and saved views in your dashboard	Local Storage	Until cleared
vt_resume_order	Virteche	Remembers the server you were configuring, so you can pick the order up where you left off	Local Storage	14 days
vt_latency	Virteche	Remembers the latency measured from your browser to each server location, so it is not measured again on every page	Local Storage	7 days

Analytics

With your consent, we use first-party analytics cookies to understand how visitors use our sites: pages viewed, where a visit came from, and steps such as opening an order form or starting checkout, with device type and browser. These cookies are created only after you allow analytics and are removed if you withdraw it. The analytics data is processed on our own servers; we do not send it to third-party analytics providers. IP addresses used for geolocation in these website analytics records are processed server-side and are not stored in identifiable form in those records. This applies to website analytics only, and not to the network flow metadata described in Section 1.

Cookie name	Provider	Purpose	Type	Expiry
vt_vid	Virteche	An anonymous visitor ID, shared by every Virteche site	HTTP Cookie	13 months
vt_sid	Virteche	Groups page views into one visit	HTTP Cookie	30 minutes after your last page view

Personalization

This category is reserved for tailoring what we show you, such as which plans to highlight. We do not currently set any personalization cookies.

Marketing

We do not use marketing or advertising cookies. When a link to our site carries campaign tags (utm_source, utm_medium, utm_campaign), they are read only with your analytics consent and stored with that visit on our servers, so we can tell which channels bring visitors. No cookie is set for them.

4. Data Collected via Cookies#

Depending on the cookie categories you have accepted, the following data may be collected and stored on our servers:

Anonymous visitor identifier and visit identifier
Pages visited within our sites
The referring site and the kind of site it is (search engine, AI assistant, social network, other link)
Device type (desktop, mobile, tablet) and browser name
Campaign tags on the link you arrived from (source, medium, campaign)
Steps such as viewing prices, opening an order form, starting checkout and creating an account
If you sign in, which account the visits belong to, so we can tell which channels lead to customers

We do not collect financial data, full IP addresses, or any sensitive personal data via cookies. Payment data is processed exclusively by our payment processors (Stripe and PayPal) under their own privacy frameworks. This statement is about cookies and website analytics; it does not describe our infrastructure, where network flow metadata including IP addresses is collected as described in Section 2 of our Privacy Policy.

5. Third-Party Cookies#

We do not currently embed third-party advertising scripts or social media tracking pixels on our website. The analytics described above run on our own servers.

Our network provider, Cloudflare, also measures page loads and site speed for us (Cloudflare Web Analytics). It sets no cookies and does not identify individual visitors, and it is not affected by the choices on this page.

Our payment pages interact with Stripe and PayPal hosted forms. These providers may set their own cookies during payment processing, subject to their respective privacy and cookie policies:

Stripe: stripe.com/privacy
PayPal: paypal.com/us/legalhub/privacy-full

7. Your Choices and Controls#

You have several ways to manage cookies and tracking preferences:

Consent panel — when you first visit our site, you can accept or decline individual cookie categories. Logged-in users can update preferences at any time from Billing → Notifications.
Browser controls — most browsers allow you to view, block, or delete cookies through their settings. Note that blocking strictly necessary cookies may prevent you from logging in or using core features.

8. Data Retention#

Analytics events are kept for 13 months. After that, each month is reduced to totals that identify no one (page views, visits and their sources) and the events are deleted. An anonymous visitor profile is deleted once 13 months pass without a visit. Consent records are retained for 5 years for compliance audit purposes. You may request deletion at any time (see Section 9).

9. Your Rights#

Subject to applicable law, you have the right to:

Access the personal data we hold about you collected via cookies.
Request correction of inaccurate data.
Request deletion of your cookie-collected data (right to erasure).
Withdraw consent at any time without affecting prior processing.
Lodge a complaint with a relevant supervisory authority.

To exercise these rights, contact us at [email protected].

10. Changes to This Policy#

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business practices. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or via a notice in your client portal.

11. Contact Us#

If you have any questions about this Cookie Policy or our use of cookies, please contact our Data Privacy team:

Virteche

Email: [email protected]

Website: virteche.com