Search the common questions below, browse the documentation and guides, or open a ticket from your dashboard.
Connecting over SSH, the browser console, firewalls, and what to do when a server stops responding.
schoolStep-by-step setups: websites, Docker, WireGuard, backups with Borg, and proxy types compared.
receipt_longInvoices, payment methods, account credit, renewals and cancellations.
confirmation_numberOpen a new ticket or follow one you already have.
For VPS plans, provisioning is fully automated. Once your payment is confirmed, your server is typically online within 2–5 minutes. You'll receive an email with your server credentials as soon as it's ready.
Once your server is provisioned, you'll receive an email with your IP address, login credentials, and SSH connection details. You can also find all server information in your client dashboard under Instances.
Ubuntu 24.04, 22.04 and 20.04 LTS, Debian 13, 12 and 11, AlmaLinux 9 and 8, Rocky Linux 9 and 8, and Windows Server 2025, 2022 and 2019. You select your OS during checkout. Additional templates can be requested via a support ticket.
Yes, from your dashboard at any time. Open the server's Upgrades & Add-ons tab, pick a larger plan, and pay only the difference for the rest of the current period. Storage boxes and object storage upgrade the same way. Moving to a smaller plan goes through support.
We accept all major credit and debit cards via Stripe, and PayPal. Payments are charged monthly on your billing anniversary date. You can also add account credits to pre-fund future invoices.
Go to Billing → Cancellations in your dashboard and click 'Cancel server' (or 'Cancel add-on' for an add-on). Choose right away, or the end of your current billing period — it takes effect when you confirm, with no approval step. A cancelled server is deleted with all of its data, so copy off anything you want to keep first.
First, check your server status in the dashboard. If the issue persists, open a support ticket with your server IP and a description of the problem. Our team will investigate and respond as quickly as possible.
Automated backups are an add-on. With it, your server is backed up every night and you can restore a backup yourself from the dashboard, without opening a ticket. You can add it at checkout or later from the dashboard.
Open a ticket from your dashboard under Support, or email [email protected]. Tickets are answered by the people who run the servers, and you can follow the conversation in the dashboard.
Refunds are reviewed on a case-by-case basis. If you experience a service issue on our end, we'll work with you toward a fair resolution. Please open a support ticket to discuss your situation.
Open a ticket from your dashboard, or email [email protected]. Tickets are answered by the people who run the servers.
Don't have an account? Continue with email