How can we help?

Frequently asked questions

• How long does it take for my VPS to be ready?

  For VPS plans, provisioning is fully automated. Once your payment is confirmed, your server is typically online within 2–5 minutes. You'll receive an email with your server credentials as soon as it's ready.

• How do I access my server after provisioning?

  Once your server is provisioned, you'll receive an email with your IP address, login credentials, and SSH connection details. You can also find all server information in your client dashboard under Instances.

• What operating systems are available?

  We support Ubuntu 22.04 / 24.04 LTS, Debian 12, CentOS Stream 9, and Windows Server 2022. You select your OS during checkout. Additional templates can be requested via a support ticket.

• Can I upgrade my plan later?

  Yes. You can request a plan upgrade through our support team. We'll coordinate a maintenance window to migrate your server with minimal downtime. Contact support to get started.

• What payment methods do you accept?

  We accept all major credit and debit cards via Stripe, and PayPal. Payments are charged monthly on your billing anniversary date. You can also add account credits to pre-fund future invoices.

• How do I cancel my subscription?

  You can request a cancellation from your dashboard by clicking 'Request cancellation' on the relevant subscription. You can choose to cancel immediately upon approval, or wait until the end of your current billing cycle.

• What do I do if my server is unresponsive or down?

  First, check your server status in the dashboard. If the issue persists, open a support ticket with your server IP and a description of the problem. Our team will investigate and respond as quickly as possible.

• Do you offer refunds?

  Refunds are reviewed on a case-by-case basis. If you experience a service issue on our end, we'll work with you toward a fair resolution. Please open a support ticket to discuss your situation.