My VPS is not booting

Step 1 — Check the VNC console

The VNC console shows the raw boot output, including any error messages that SSH would hide. Go to Instances → Manage → VNC Console.

Common messages and their meanings:

Step 2 — Emergency mode (systemd)

If the VPS drops to emergency mode, log in using the root password via VNC and run:

journalctl -xb    # view boot log

Look for unit failures in the output. If it's a failed service:

systemctl status failing-service.service

Disable it to allow the system to boot normally:

systemctl disable failing-service.service
reboot

Step 3 — Filesystem check

If you see filesystem errors:

# From the VNC console in emergency mode
fsck -y /dev/vda1    # replace with your root partition
reboot

Step 4 — Bootloader issues

If GRUB is broken, contact support immediately — fixing the bootloader may require a rescue environment that we can mount for you.

Step 5 — Power cycle

Sometimes a hard power cycle resolves a stuck boot:

1. In the control panel, click Power Off (hard stop).
2. Wait 10 seconds.
3. Click Start.

Still not booting?

Open a support ticket with:

• A screenshot or copy of the VNC console output
• Any recent changes you made (kernel update, package install, config edit)
• Time the issue started